Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how nogot9 ("nogot9", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at nogot9.app, collects, uses, stores, discloses, and protects the personal information of users ("Player", "User", "you") who register for, access, or otherwise interact with the nogot9 platform and its associated services.

nogot9 is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection principles. We collect only the information that is necessary to provide our services, verify player identities, process transactions, and maintain a safe and fair gaming environment. We do not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances.

By registering an account or using any feature of the nogot9 platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions, which are incorporated by reference.

2. Data We Collect

nogot9 collects personal data in two broad categories: data you provide directly and data collected automatically during your use of the platform.

2.1 Data You Provide Directly

Data Category	Specific Data Points	When Collected
Identity Data	Full legal name, date of birth, gender, nationality	Registration & KYC verification
Contact Data	Email address, Bangladesh mobile number, residential address	Registration & profile updates
Document Data	National ID (NID) or passport copy, proof of address document	KYC verification for withdrawals
Financial Data	bKash / Nagad / Rocket / Upay account numbers, bank account details where applicable	Deposits, withdrawals, KYC
Account Credentials	Username, hashed password	Registration
Support Communications	Chat logs, email correspondence, complaint details	Customer support interactions

2.2 Data Collected Automatically

Data Category	Specific Data Points	Purpose
Technical Data	IP address, device type, operating system, browser type and version	Security, fraud prevention
Usage Data	Pages visited, games played, session duration, click paths, bet history	Platform improvement, responsible gaming monitoring
Transaction Data	Deposit and withdrawal amounts, timestamps, payment method used, currency (BDT)	Financial record-keeping, AML compliance
Cookie Data	Session cookies, preference cookies, analytics identifiers	Session management, user experience
Location Data	Country and city derived from IP address	Geographic eligibility checks

3. How We Collect Data

nogot9 collects personal data through the following channels:

• Direct submission: When you complete the registration form, submit KYC documents, make a deposit or withdrawal request, or contact support.
• Automated platform tracking: Through server logs, session management systems, and analytics tools that record your interactions with the nogot9 website and game interfaces.
• Payment processors: When you initiate a transaction via bKash, Nagad, Rocket, Upay, or a Bangladesh bank, our payment integration receives transaction confirmation data including your registered mobile number or account identifier.
• Cookies and similar technologies: As described in Section 7 of this Policy.
• Third-party identity verification providers: Where additional document verification is required during the KYC process.

4. How We Use Your Data

nogot9 uses your personal data for the following purposes:

• Account creation and management: To create, maintain, and secure your nogot9 account, and to verify your identity and eligibility to use the platform.
• Service delivery: To provide access to casino games, sports betting markets, and all other platform features you use.
• Transaction processing: To process deposits, withdrawals, and bonus credits accurately and in a timely manner.
• KYC and fraud prevention: To verify your identity, confirm ownership of payment methods, detect and prevent fraudulent activity, money laundering, and other prohibited conduct.
• Customer support: To respond to your enquiries, resolve disputes, and manage complaints through our support team.
• Responsible gaming: To monitor your gaming behaviour for signs of problematic play and to apply any deposit limits, loss limits, or self-exclusion requests you have activated.
• Legal compliance: To meet our obligations under applicable anti-money laundering (AML), know-your-customer (KYC), and data retention requirements.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the overall quality and performance of the nogot9 platform.
• Marketing communications: To send you promotional offers, bonus notifications, and seasonal campaigns (such as Eid or Pohela Boishakh promotions) where you have opted in to receive such communications. You may opt out at any time by contacting [email protected].

5. Legal Basis for Processing

nogot9 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil our contractual obligations to you as a registered player, including account management, service delivery, and transaction processing.
• Legal obligation: Processing required to comply with applicable laws, including AML regulations, KYC requirements, and financial record-keeping obligations.
• Legitimate interests: Processing carried out for purposes that are in the legitimate interests of nogot9 or our players, such as fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent, such as sending optional marketing communications. Where consent is the basis for processing, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Data Sharing & Disclosure

nogot9 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients only where necessary and proportionate:

6.1 Service Providers

We engage carefully selected third-party service providers who process personal data on our behalf under binding data processing agreements. These include payment processors (bKash, Nagad, Rocket, Upay, and partner banks), identity verification providers, cloud hosting providers, and customer support platform operators. These providers are contractually prohibited from using your data for any purpose other than delivering the specific service for which they are engaged.

6.2 Game Software Providers

Where you play games powered by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, limited technical data (such as session identifiers) may be shared with those providers for game delivery and fairness auditing purposes. No personally identifiable information beyond what is strictly necessary for this purpose is shared with game providers.

6.3 Legal and Regulatory Disclosure

nogot9 may disclose your personal data to law enforcement authorities, financial intelligence units, or other government bodies where required to do so by applicable law, court order, or regulatory demand. In such cases, nogot9 will disclose only the minimum data required to satisfy the legal obligation and will, where permitted by law, notify you of the disclosure.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of nogot9's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect where reasonably practicable.

7. Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits, remember your preferences, and collect information about how you use the site. nogot9 uses cookies and similar technologies (such as local storage and session tokens) on the nogot9 platform.

7.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Maintain your login session, preserve game state, enable security features	Session / up to 24 hours
Preference Cookies	Remember your language and display preferences	Up to 12 months
Analytics Cookies	Collect anonymised usage statistics to help us improve the platform	Up to 24 months
Security Cookies	Detect fraudulent login attempts and suspicious activity patterns	Session / up to 30 days

7.3 Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies will impair your ability to log in to your nogot9 account and use core platform features. Disabling analytics cookies will not affect your ability to play games or process transactions.

8. Data Retention

nogot9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active account plus a minimum of 5 years following account closure, in compliance with AML and financial record-keeping requirements.
• Transaction data: Retained for a minimum of 5 years from the date of each transaction.
• KYC documents: Retained for a minimum of 5 years following account closure or the date of the last transaction, whichever is later.
• Customer support records: Retained for a minimum of 3 years from the date of the interaction.
• Usage and analytics data: Retained in aggregated, anonymised form for up to 24 months.
• Marketing consent records: Retained until consent is withdrawn plus 12 months to demonstrate compliance.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.

9. Data Security

nogot9 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the nogot9 platform.
• Encryption of sensitive data fields (including passwords and payment method identifiers) at rest using strong cryptographic algorithms.
• Role-based access controls that limit internal access to personal data to only those staff members who have a legitimate need to access it for their job function.
• Regular security assessments and penetration testing of platform infrastructure.
• Intrusion detection systems and real-time monitoring of suspicious activity patterns.
• Secure, access-controlled data centre infrastructure used for hosting.

While nogot9 takes every reasonable precaution to safeguard your data, no internet-based system can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, nogot9 will notify affected users as quickly as practicable and will take immediate steps to contain and remediate the breach.

10. Your Rights

As a user of the nogot9 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within a reasonable timeframe, typically within 30 days.

• Right of access: You have the right to request a copy of the personal data nogot9 holds about you, together with information about how it is processed.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data held about you be corrected or completed without undue delay.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to restriction of processing: You have the right to request that nogot9 restricts the processing of your personal data in certain circumstances, for example while a rectification request is being investigated.
• Right to data portability: You have the right to receive a copy of personal data you have provided to nogot9 in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests, including profiling for marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

11. Third-Party Links

The nogot9 platform does not contain links to external third-party websites as a matter of policy. In the event that any informational content references an external resource, please be aware that nogot9 has no control over the privacy practices of third-party websites and accepts no responsibility for the data handling practices of any third party. This Privacy Policy applies solely to data processed by nogot9 through the nogot9.app platform.

12. Children's Privacy

The nogot9 platform is strictly intended for adults aged 18 years and above. nogot9 does not knowingly collect personal data from individuals under the age of 18. If we become aware that a registered account belongs to a person under 18, we will immediately suspend the account, initiate investigation proceedings, return any deposits made, and permanently delete the associated personal data, except where retention is required by law. If you believe that a minor has registered an account on the nogot9 platform, please notify us immediately at [email protected].

13. Changes to This Policy

nogot9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When material changes are made, we will notify registered players via the email address on file and display a prominent notice on the nogot9 platform indicating that the Policy has been updated. The revised Policy will state its effective date clearly at the top of the document.

Your continued use of the nogot9 platform after the effective date of a revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically. If you do not agree with any changes made to this Policy, you should stop using the platform and contact [email protected] to close your account.

14. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which nogot9 handles your personal data, please contact our data support team using the details below. All data-related enquiries are handled with strict confidentiality.

• Email: [email protected]
• Subject line for data enquiries: "Privacy Policy Enquiry" or "Data Rights Request"
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Data rights requests responded to within 30 days; general privacy enquiries typically within 48 hours